Delivering high performance
- What it takes
- Working at individual level
- Working at team level
Working Together for Strengthening Synergies
- Building a common voice
- Building winning teams
- Leading teams
Performance Management for Performance Enhancement
- The overall perspective
- Goals and goal setting
- Effective appraisals
Coaching
- The why and when of coaching
- How to coach
- Live situations and role plays
Counselling
- When is counselling required
- Techniques of Counselling
- Performance and behaviour counselling
Giving and receiving feedback the constructive way
- Everyone needs feedback
- Giving negative feedback constructively
- Receiving destructive feedback constructively
Delegation for multiplier effect
- Stages in delegation
- What hinders delegation
- Do you have it in you to delegate
- Delegation & Productivity – the correlation
Resolving group and inter-group conflicts
- Conflicts are inevitable
- Methods of resolving conflicts
- Choosing the appropriate method
- View conflicts as a creative force
Managing time for greater productivity
- Time a critical resource
- Time management process
- Linking annual goals to daily diaries
- Dealing with time wasters
Making Meetings Work for Us
- What meetings cost the company
- Before, at and after meetings
- Participating constructively
- Chairing meetings constructively
Resource Management
- Planning
- Organising
- Directing
- Controlling the organisational resources
Decision making
- Decision making process
- Decision making models
- Prioritisation
- Evaluating decisions
Leading through human relations
- What is business all about
- Managing teams through effective human relations
- Magic of motivation
Increased productivity through creativity
- Creativity and innovation
- Work smart
- Small Group Activity (SGA)
Customer relationship management
- Value and the value chain
- Drivers of customer’s satisfaction
- Ten commandments
- Reaching out to different types
Execution
- Core elements of Execution
- Role of a leader in execution
- Micromanaging is not leading execution
Competency building
- Need for improved competencies
- Managerial competencies
- Sharpening our competencies
Building a Common Voice
- Establishing unity at work place
- Building synergistic teams
- Reaching out to all
Make your mark
- Two secrets of making your mark
- Preparing the presentation
- Preparing ourselves
- Making the presentation
- Handling questions
- Building instant rapport
- Keeping the interest alive
- Handling different kinds of audiences
Corporate Etiquette
- Making an impression
- Making and responding to introductions
- Dressing etiquette
- Meetings etiquette
- Net and telephone etiquette
- Etiquette with clients, seniors and juniors
- Dining etiquette
- Country specific and travel etiquette